Privacy Policy
Last updated: June 5, 2026
This Privacy Policy explains how EstateCam ("we", "us", or "our") collects, uses, and protects your information when you use our mobile app and related services (the "Service"). By using the Service, you agree to the practices described below.
1. Information We Collect
We collect the following categories of information:
Account information
The Service can be used as a guest without creating an account. If you choose to sign in, we collect your name, email address, and a profile photo through your chosen sign-in provider (such as Google or Apple) or via email. Guest sessions are identified by an anonymous identifier and are not linked to your personal identity unless you sign in.
Photos and media
When you capture or upload property photos, those images and any associated metadata (such as exposure values, capture order, and room type) are uploaded to our processing infrastructure so we can generate edited results and deliver them back to you or your company.
Company information
If you enter a company code to unlock guided capture, we associate your uploads with that company and record the photographer name and, if you provide it, the photographer email you enter so the company can identify and contact whoever captured the work. You can use the company flow without signing in, in which case this name and optional email are the only contact details we hold for you.
Device and usage data
We collect limited technical information such as app version, device type, and basic diagnostic data to operate, secure, and improve the Service.
2. How We Use Your Information
- To provide, maintain, and improve the Service.
- To process and deliver your photos and edited results.
- To associate uploads with the correct company and photographer.
- To authenticate you and keep your account secure.
- To respond to support requests and communicate with you.
- To detect, prevent, and address technical issues or abuse.
3. Photo and Media Storage
Photos you upload are stored using third-party cloud storage and processing providers on our behalf. Your photos are used solely to provide the Service — to process, edit, and deliver them. We do not sell your photos.
4. How We Share Information
We do not sell your personal information. We share information only:
- With service providers that host, store, and process data on our behalf (for example, authentication, cloud storage, and image-processing infrastructure), under appropriate confidentiality obligations.
- With your company, where you use a company code so that the resulting work can be delivered to that company.
- For legal reasons, where required by applicable law, regulation, or valid legal process, or to protect the rights, safety, and security of our users and the Service.
- In a business transfer, such as a merger, acquisition, or sale of assets, subject to this Policy.
5. Data Retention
We retain your information for as long as needed to provide the Service and for legitimate business or legal purposes. You may request deletion of your account and associated data as described below.
6. Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections for data in transit. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. You can also sign out at any time, and you may use the app as a guest without providing personal information.
8. Children's Privacy
The Service is intended for professional and business use and is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.
9. International Users
Your information may be processed and stored in countries other than your own. Where we transfer information, we take steps to ensure it receives an appropriate level of protection.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
11. Contact Us
If you have questions about this Privacy Policy or your information, contact us at [email protected].